Common Questions

General Information
1. Is the Fire Company staffed by volunteers or career firefighters?
We are a [volunteer/combination/career — you can specify] department. Our members dedicate significant time to training, response, and community education.
2. When is the station open to the public?
Visitors are welcome during scheduled public events or by appointment. School groups and community tours can be arranged by contacting East Norriton Township.

Emergency Response
3. When should I call 911?
Call 911 anytime you have an emergency that requires immediate assistance from police, fire, or EMS—including fires, smoke in a structure, medical emergencies, gas odors, car accidents, or electrical hazards.
4. What should I do if my smoke alarm or carbon monoxide detector sounds?
Evacuate immediately and call 911 from outside. Do not assume it is a false alarm. CO is deadly, odorless, and invisible.
5. Why do several fire trucks respond to a single incident?
Incidents often require multiple firefighters and different types of equipment. Fire crews respond with enough resources to handle worst-case scenarios until the situation is confirmed.

Fire Safety at Home
6. How often should I test my smoke alarms?
Test alarms monthly and replace batteries at least once a year. Replace the entire unit every 10 years.
7. Where should smoke and CO detectors be installed?
Install them on every level of your home, inside each bedroom, and outside sleeping areas. CO detectors should be placed near bedrooms and according to manufacturer guidelines.
8. What should my family include in a home fire escape plan?
A good plan includes:
Two exits from every room
A designated meeting place outside
Practicing the plan twice a year
Clear paths free of clutter
9. Can the Fire Company inspect my home for fire hazards?
Yes—contact us to schedule a free home safety inspection conducted by trained personnel.

Community Programs & Fire Prevention
10. Does the Fire Company offer fire safety education?
Yes. We provide educational programs for schools, businesses, and community groups. Topics include fire safety, emergency preparedness, and stop-drop-roll basics.
11. Can we request a fire truck for community events?
Yes. We support parades, block parties, and educational events as availability allows. Submit a request via East Norriton Township.
12. Do you install or check child safety seats?
Certified technicians are available by appointment to install or inspect child safety seats.

Fire Department Operations
13. Why do firefighters shop for groceries while on duty?
On-duty crews must remain ready to respond at all times. They purchase food for their shift but may leave a store quickly if dispatched.
14. Why do firefighters break windows or cut holes in roofs?
These actions are part of ventilation, which removes heat, smoke, and gases. Proper ventilation helps prevent fire spread and improves visibility and safety.
15. Why do fire trucks use lights and sirens?
Lights and sirens alert drivers and pedestrians to move aside so crews can arrive safely and quickly. Seconds matter in emergencies.

Volunteering & Donations
16. How can I become a volunteer firefighter or EMT?
We welcome new members! No experience is required—training is provided. Visit our Membership page or contact info@norritonfire.org
17. Are donations tax-deductible?
Yes. As a 501(c)(3) nonprofit organization, donations are tax-deductible to the extent allowed by law.
18. What types of support do you accept?
We accept monetary donations, corporate sponsorships, equipment donations that meet safety standards, and volunteer time.

Fire Safety Regulations
19. Do I need a permit for open burning or recreational fires?
Open burning regulations vary by township. Check out East Norriton Township Ordinance Number 168 or contact our office for guidance.
20. Can I get help installing or checking my fire extinguisher?
We can demonstrate proper extinguisher use and review placement recommendations. For refilling or disposal, contact a certified fire equipment service provider.